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You can also try "Ankhet Chat" - an unofficial chatroom where Oracles sometimes make an appearance - where you may be able to find help.
If you have an IRC system already (like mIRC or Trillian) connect to:
server: irc.synirc.net
port: 6667
channel: #ankhet

or use: http://widget.mibbit.com/?settings=3766dc14aae39bb5c79d322958edbb6d&server=irc.synirc.net&channel=%23ankhet&promptPass=true